Company: Everlon Health LLC ("Everlon," "we," "us," "our")
1. Agreement to these Terms
By accessing or using everlonhealth.com or any Services, you agree to these Terms, our Privacy Policy, and (where applicable) the Telehealth Informed Consent and Notice of Privacy Practices. If you do not agree, do not use the Services. You must be 18 or older and located in a U.S. state where the Services are available.
Please read §14 (Dispute Resolution & Binding Arbitration) carefully. It requires most disputes to be resolved by individual binding arbitration and waives your right to a jury trial and to participate in a class or representative action, unless you opt out within 30 days as described there.
2. What Everlon is — and is not
Everlon is a technology platform that connects you with independent, licensed healthcare providers (organized through one or more independent professional medical groups) and facilitates access to independent, licensed U.S. pharmacies and, where applicable, independent laboratories. Everlon does not practice medicine or pharmacy, does not employ the providers, does not own the pharmacies or labs, and does not control, direct, or influence any clinical decision. Providers exercise independent professional judgment and may decline to prescribe for any reason.
What Everlon actually does. The Services Everlon provides are limited to: (a) the collection, organization, and retention of your health information for use in encounters with independent providers; (b) administrative support for scheduling and payment for those encounters; (c) administrative support for coordinating optional fulfillment and payment for medications a provider prescribes; and (d) the technology and communications platform through which you reach those providers. Everlon provides no other services, and none of these are the practice of medicine or pharmacy.
The independent medical groups, providers, pharmacies, and laboratories are not agents of Everlon, and Everlon is not responsible or liable for their acts or omissions. Your provider-patient relationship, and any pharmacist-patient relationship, is with those independent professionals — not with Everlon.
Everlon is not for emergencies. If you have a medical emergency, call 911 or go to the nearest emergency room.
3. Eligibility and accounts
You agree to provide accurate, complete, and current information; to keep your login credentials secure; and that you are responsible for all activity under your account. You agree to obtain treatment only for yourself. We may suspend or terminate accounts that violate these Terms or applicable law.
One account per patient. You may register only one account, using your own, accurate email address. Because your email address is used to match you to your medical record, sharing an email address with another person or creating duplicate accounts can corrupt medical records and is prohibited. We may suspend or merge duplicate accounts to protect record integrity.
Identity verification. Before you receive any health care service through the Services, we must verify your identity. You agree to provide government-issued photo identification and any other information we reasonably request for this purpose, and you confirm the information is true and relates to you. We may decline or suspend service where identity cannot be verified. Identification data is handled as described in the Privacy Policy.
4. The Services; availability
Services may include provider-guided care for weight management, peptide and wellness programs, and related treatment, only where clinically appropriate and permitted by law. Availability varies by state and by product. No prescription is guaranteed, and the products, dosages, and services available to you depend on your provider's independent judgment and on the state where you are located.
Prescriptions are time-limited. Continuing treatment requires periodic re-evaluation by your provider — at least every twelve (12) months, or more often where your provider or state law requires it. A subscription does not by itself entitle you to continued prescriptions.
5. No medical advice; no guaranteed results
Site content is for general information only and is not a substitute for professional medical advice, diagnosis, or treatment. Never disregard professional medical advice or delay seeking it because of something you read on the Site. Individual results vary, and no specific outcome is promised or guaranteed.
6. Your responsibilities in your care
Because care is delivered remotely, you play an active role in it. You agree to:
- Provide complete and truthful health information, including your medical history, current medications, allergies, and any changes, so your provider can evaluate you safely. Withholding or misstating information can make treatment unsafe.
- Monitor and respond to messages from Everlon, your provider, or the pharmacy through the platform and the email/phone number on your account, including requests for information, lab work, follow-up, or safety notices. Time-sensitive care may depend on your timely response.
- Follow your provider's instructions and the product labeling, including dosing, storage, and safety warnings, and stop use and seek care if you experience an adverse reaction.
- Complete required lab work or follow-up where your provider makes it a condition of starting or continuing treatment.
7. Payments, subscriptions & auto-renewal
- You authorize us and our payment processor, Stripe, to charge your payment method for the Services, medications, and fees you order (including any promotional first-month price and the standard price thereafter).
- Some Services are offered on a recurring subscription that automatically renews at the disclosed price and interval until you cancel. Current plans renew monthly or every three months, as shown at checkout. Renewal terms, price, and frequency are disclosed before purchase.
- When you are charged and when your order ships are disclosed at checkout. Where a subscription bills or ships in advance of a renewal period, that timing is disclosed before you purchase.
- You may cancel at any time by emailing care@everlon.health. Cancellation takes effect at the end of the current billing period and stops any shipment not yet submitted to the pharmacy. Cancelling stops future charges; it does not refund charges already incurred except as stated in the Shipping & Refunds policy or as required by law.
- Cash-pay only. Everlon does not bill insurance, and the Services and medications are not insurance products. See the cash-pay acknowledgment in the Telehealth Informed Consent and the government-program exclusion in §9.
Payment disputes and chargebacks. If you believe a charge is incorrect, contact us first at care@everlon.health. We will review and respond, and where a refund is due under the Shipping & Refunds policy we will issue it. You agree to raise billing concerns with us before initiating a chargeback or payment dispute with your bank or card issuer, and to give us the 60-day informal-resolution period described in §14(a). Initiating a chargeback without first contacting us is a breach of these Terms, and we may suspend or terminate your account and decline future service. Nothing here limits any right you have under applicable law or your card network's rules, and nothing here prevents you from disputing a charge you believe to be fraudulent.
8. California subscribers — automatic renewal addendum
If you are a California subscriber:
- We present the automatic-renewal and continuous-service terms clearly and conspicuously before you subscribe, in visual proximity to the acceptance of the offer.
- We obtain your affirmative consent to the subscription before charging you.
- We provide an acknowledgment with the renewal terms, cancellation policy, and information on how to cancel.
- You may cancel by emailing care@everlon.health without having to call or navigate a retention gauntlet, and we honor cancellations promptly.
- If we materially change the subscription terms, we notify you as required by law before the change takes effect.
9. Promotional offers, discounts & referral credits
From time to time we offer introductory pricing, promotional codes, or referral credits. Unless the specific offer says otherwise, the following apply.
- A discount is not a prescription. All treatment requires evaluation by an independent licensed provider, who exercises independent clinical judgment and may decline to prescribe. An offer, a promotional price, or a completed payment does not create any entitlement to a prescription, to a particular medication, or to a particular dose. If a provider determines treatment is not clinically appropriate, you are not charged for the medication (see the Shipping & Refunds policy).
- Not for use with government healthcare benefits. Offers are void for individuals enrolled in Medicare, Medicaid, TRICARE, the VA or CHAMPVA, or any other federal or state healthcare program, and may not be submitted to any such program or to commercial insurance for reimbursement. Everlon's Services are cash-pay only.
- Eligibility. Introductory offers are for first-time customers of the eligible product unless stated otherwise, apply only to the specific products, dosages, and billing frequencies identified in the offer, and cannot be applied retroactively to a completed order.
- One per person; not transferable. One redemption per person and per household. Offers have no cash value, cannot be sold, transferred, or exchanged for cash, and cannot be combined with other offers unless we say so. Creating duplicate accounts to redeem an offer more than once may void the offer and the related order.
- Price after the promotional period. Where an offer applies to a subscription, the promotional price, the standard price that follows it, and the renewal interval are disclosed before purchase and your subscription renews at the standard price until you cancel. Cancelling is always available by emailing care@everlon.health.
- Changes. We may modify or discontinue an offer at any time. Changes apply prospectively only and do not affect a discount already applied to an order we have accepted.
- Void where prohibited. Offers are void where prohibited or restricted by law, and are not available for any product in a state where that product is unavailable.
- Fraud. We may void an offer and cancel the related order in the case of a technical error, system failure, or suspected fraudulent use.
10. Refunds & returns
Prescription medications cannot be returned once dispensed, and except as expressly stated in our Shipping & Refunds policy or as required by law, all sales are final. The Shipping & Refunds policy is incorporated into these Terms by reference and governs order cancellations, the charge-only-if-prescribed model, shipping issues, and any narrow refund exceptions. In the event of a conflict between these Terms and the Shipping & Refunds policy on a refund question, the Shipping & Refunds policy controls.
11. Electronic communications, SMS & TCPA consent
You consent to receive communications from us electronically, including by email, and these electronic communications satisfy any legal requirement that a communication be in writing.
SMS/text messaging. If you opt in, you consent to receive text messages at the mobile number you provide relating to your account and care (for example, order, shipping, appointment, and refill notices) and occasional offers from Everlon. You can withdraw that consent at any time by replying STOP.
- Consent is not a condition of purchase of any goods or services.
- Message frequency varies. Message and data rates may apply.
- Reply STOP to cancel at any time; reply HELP for help.
- We may use an automatic telephone dialing system or send pre-recorded or autodialed messages; by opting in you consent to this to the extent applicable under the Telephone Consumer Protection Act (TCPA).
- Carriers are not liable for delayed or undelivered messages.
12. Disclaimers; limitation of liability
The Services and all content are provided "as is" and "as available" without warranties of any kind, express or implied, to the fullest extent permitted by law. Everlon disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
No liability for independent professionals. Everlon is not liable for the acts or omissions of the independent medical groups, providers, pharmacies, or laboratories, or for any clinical decision, prescription, product, or care those independent professionals provide.
Cap on liability; excluded damages. To the fullest extent permitted by law, Everlon's total aggregate liability arising out of or relating to the Services or these Terms shall not exceed the greater of (a) the total amounts you paid to Everlon in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) One Thousand Dollars (US $1,000).
The foregoing limitation does not apply to liability arising from Everlon's gross negligence, willful misconduct, or fraud, or to any liability that cannot be limited or excluded under applicable law — including certain claims for personal injury or bodily injury in jurisdictions that prohibit such limitations, and including claims under the California Consumers Legal Remedies Act (Cal. Civ. Code §1750 et seq.), which may not be waived or limited.
In no event will Everlon be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or business opportunity, even if advised of the possibility of such damages.
13. Time limit on claims (one-year bar)
To the fullest extent permitted by law, any claim or dispute arising out of or relating to the Services or these Terms must be filed within ONE (1) YEAR after the claim arose; otherwise it is permanently barred.
14. Dispute resolution & binding arbitration
PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.
(a) Informal resolution first. Before starting an arbitration, you and Everlon agree to try to resolve the dispute informally for at least 60 days after written notice of the dispute (sent to care@everlon.health, or to you at your account contact). Many disputes are resolved this way.
(b) Binding individual arbitration. If the dispute is not resolved, you and Everlon agree that any dispute arising out of or relating to these Terms or the Services will be resolved by final and binding individual arbitration, rather than in court, except as stated below.
The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (or the applicable AAA rules then in effect). If the AAA is unavailable, unwilling, or legally unable to administer the arbitration for any reason (including any restriction on pre-dispute medical or patient-provider claims), the arbitration shall instead be administered by JAMS under its applicable consumer or comprehensive arbitration rules. If both AAA and JAMS are unavailable, the parties shall jointly select another neutral arbitration administrator, or a court of competent jurisdiction may appoint one. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.
(c) Class-action and jury-trial waiver. You and Everlon agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. You and Everlon waive the right to a jury trial. The arbitrator may not consolidate more than one person's claims or preside over any class or representative proceeding.
(d) Severance of non-waivable claims (including public injunctive relief). If a court determines, in a final non-appealable decision, that the limitations in §14(c) are invalid or unenforceable as to a particular claim or request for relief — such as a request for public injunctive relief — you and Everlon agree that that particular claim or request for relief, and only that particular claim or request for relief, will be severed from the arbitration and pursued in the courts identified in §15. All other claims and requests for relief will continue to be resolved in arbitration.
(e) 30-day right to opt out. You may opt out of this arbitration section within 30 days of first accepting these Terms by sending written notice to care@everlon.health with your name and account email and a statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.
(f) Mass filings and the Batch Process. 25 or more demands for arbitration of a substantially similar nature filed within a 180-day period constitute a "Mass Filing." Demands are of a substantially similar nature if they relate to the same event or factual scenario, raise the same or similar legal issues, and seek similar relief. For any Mass Filing, you and Everlon agree:
1. The demands will be administered in batches of 25 (or fewer, if fewer remain), with only one batch filed, processed, and adjudicated at a time; 2. One arbitrator is designated per batch; 3. The parties will accept the administrator's applicable fees, including any fee reduction the administrator determines in its discretion; 4. No other demand within the Mass Filing may be filed, processed, or adjudicated until the prior batch is complete, unless applicable law requires otherwise; 5. Fees for a demand — including fees owed by Everlon — become due only once that demand is included in a batch properly designated for filing, processing, and adjudication; and 6. The batch process continues until every demand is adjudicated or otherwise resolved.
All statutes of limitation remain tolled while demands are held in abeyance. The parties will work in good faith with the arbitrator to complete each batch within 120 calendar days of its initial pre-hearing conference.
Either party may request that the administrator appoint a sole standing Administrative Arbitrator to decide threshold questions — whether the Batch Process applies or is enforceable, whether particular demands are part of a Mass Filing, and whether demands were filed in accordance with this section. Everlon will pay the Administrative Arbitrator's costs. Nothing in this section increases the number of claims required to trigger the administrator's own mass-arbitration rules, and nothing here authorizes class arbitration of any kind.
(g) Arbitration fees. Except as provided in the Batch Process above, responsibility for filing, administrative, and arbitrator fees is governed by the administrator's applicable consumer rules. Everlon will pay all fees required of it by the administrator's stated deadlines.
(h) Who decides arbitrability. The arbitrator has exclusive authority to resolve threshold questions of arbitrability, including whether this §14 is applicable, unconscionable, or enforceable, and any defenses to arbitration — except that a court has exclusive authority to decide any challenge to the class-action waiver in §14(c), including any claim that it is unenforceable, illegal, void, voidable, or has been breached.
(i) Small-claims and exceptions. Either party may bring an individual claim in small claims court, and either party may seek to protect intellectual property in court. If a request to proceed in small claims court is made after an arbitration has been initiated but before an arbitrator has been appointed, the arbitration will be administratively closed. This section survives termination of your relationship with Everlon.
15. Governing law & venue
These Terms are governed by the laws of the State of California, where Everlon Health LLC is organized, without regard to its conflict-of-laws rules. Subject to §14, any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in Los Angeles County, California, and you consent to their jurisdiction.
16. Prohibited use
You may not: misuse the Services; provide false information; obtain or attempt to obtain treatment for anyone other than yourself; resell, share, or divert medications; reverse engineer, scrape, or disrupt the Site or its security; infringe others' rights; or use the Services for any unlawful purpose. We may investigate and take action, including account termination and referral to authorities, for violations.
17. Intellectual property
The Site and its content, trademarks, and software are owned by Everlon Health LLC or its licensors. You may not copy, modify, distribute, or create derivative works from them without our permission. You retain your own health information; our handling of it is governed by the Privacy Policy and Notice of Privacy Practices.
18. Indemnification
To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Everlon Health LLC and its officers, members, employees, and agents, and the independent medical groups, providers, pharmacies, laboratories, and platform vendors that support the Services (the "Protected Parties"), from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your misuse of the Services; (b) your violation of these Terms or applicable law; (c) your provision of false or incomplete information; or (d) your failure to follow provider instructions or product labeling.
19. Third-party beneficiaries
The independent medical groups, providers, pharmacies, laboratories, and platform vendors that support the Services are intended third-party beneficiaries of the clinical-separation (§2) provision, and may enforce it.
20. Termination
You may stop using the Services at any time. We may suspend or terminate your access, with or without notice, for any violation of these Terms or applicable law, or to protect the Services or other users. Termination does not affect any charge already incurred or any provision that by its nature survives (see §21).
21. Survival
The following survive termination of these Terms or your account: §2 (clinical separation), §10 (refunds), §12 (disclaimers & limitation of liability), §13 (claim bar), §14 (arbitration), §15 (governing law), §17 (intellectual property), §18 (indemnification), §19 (third-party beneficiaries), and any other provision that by its nature should survive.
22. Miscellaneous
These Terms, together with the policies referenced in them, are the entire agreement between you and Everlon regarding the Services. If any provision is found unenforceable, the rest remains in effect, and the unenforceable provision is limited to the minimum extent necessary. Severability within §14 is governed by §14(d), which severs only the specific claim or request for relief a court finds non-arbitrable, leaving the remainder of the arbitration agreement in force. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them to an affiliate or successor.
23. Changes
We may update these Terms; material changes are posted with a new effective date and, where required, we notify you. Continued use after changes take effect constitutes acceptance.
Changes to the arbitration agreement (§14). A change to §14 is different, and we treat it differently. If we make a material change to §14, that change does not apply to you unless you affirmatively accept it — continued use alone is not acceptance — and the change re-opens the 30-day opt-out in §14(e) as to the amended terms. If you do not accept, the version of §14 in effect when you last accepted continues to govern any dispute that has already arisen or that arises from your prior use.
Changes to a subscription you already have. A price increase or a material change to the billing interval of an existing subscription applies only after we notify you in advance and you accept, or at your next renewal following notice with a meaningful chance to cancel first — whichever the law of your state requires, applying the more protective rule.
24. Contact & California consumer notice
Everlon Health LLC · 2108 N St, Ste N, Sacramento, CA 95816 · care@everlon.health
California consumer notice (Cal. Civ. Code §1789.3). California users may reach us at the contact information above with any complaint or inquiry. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
Questions? Contact us at care@everlon.health.